Shipping can take 72 hour and up to 7 weeks on some items to be delivered. A quoted shipping time will be given at time of purchase.
Taxes / Duty
We take no responsibility for taxes incurred by your choice of port or destination country
We cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing or broken.
AsylumEntertainment.co.uk offers a 3 month replacement or refund policy on all faulty products. Please notify us about faulty or incorrect goods ASAP so we can rectify the problem quickly for you. Once a Return has been submitted the customer accepts they will be responsible for all shipping and carriage charges. Returns will not be replaced if we feel the damage was caused by misuse or vandalism.
You have the right to cancel your order before dispatch for a full refund.
Please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.
The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At AsylumEntertainment.co.uk we aim to refund you within 7 days. Unfortunately, a refund cannot be issued until AsylumEntertainment.co.uk receives the goods in question. Don’t forget to ask for your FREE proof of postage at your post office.
How to return an item:
Contact us for a returns from, returns of unwanted goods and cancellations will be subject to a 20% re stocking fee.
This returns policy does not affect your statutory rights
Contact us at:
0800 488 01 08
22 Trebarwith Crescent