Orders made through AsylumEntertainment.co.uk are subject to acceptance and availability. AsylumEntertainment.co.uk may choose at any time to cancel your order. No contract will officially exist between yourself and AsylumEntertainment.co.uk until your parcel has been despatched. AsylumEntertainment.co.uk provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details.
AsylumEntertainment.co.uk is compliant with the Data Protection Act. Your details will not be passed on to any third party without prior consent.
We may use personal information to provide the services you’ve requested. We will only use this information for auditing, research and analysis to operate and improve our technologies and services, it is never sold or passed on without consent.
Our site allows you to opt out of receiving communications from us when we request your information. Also if you want to opt out at a later point, you can do so by e-mailing us or writing to our address.
Discount offers and Voucher Codes
AsylumEntertainment.co.uk has the right to end offers at any time.
In the instance that a customer has two or more discount codes they should use the code for the greater amount as discount offers and voucher codes cannot be added together.
All goods sold through this site are sold as ‘novelty goods.’ The vendor, Asylum Entertainment, the holding company of AsylumEntertainment.co.uk, cannot be held responsible for any injury caused by improper use.
Goods or packaging of goods may differ slightly to those displayed on the website.
Asylum Entertainment, holding company of AsylumEntertainment.co.uk cannot be held responsible for errors or interruption on the website.
Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission of Asylum Entertainment.
Acceptance of terms and conditions
Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.
Shipping can take 72 hour and up to 7 weeks on some items to be delivered.
A quoted shipping time will be given at time of purchase.
Taxes / Duty
We take no responsibility for taxes incurred by your choice of port or destination country
Shortages or Damages
i) YOU MUST KEEP ALL PACKAGING. When the carrier brings your order you MUST count the packs you receive & inspect for any damage.
ii) It will be noted on the carrier's delivery note, the number of packs you should receive. If the number of packs you receive does not exactly match the number of packs on the carrier's delivery note, you MUST note the number of packs you received on the delivery note by your signature.
iii) Damage to the Goods & packaging MUST be noted on the delivery note next to your signature. THE WORDS "UNEXAMINED" OR "UNCHECKED" WILL NOT BE ACCEPTED AS A CONDITIONAL SIGNATURE. You must cross out "delivered in good condition" from the carrier's delivery note. If packaging is damaged please tick accordingly on the paperwork. It is very important to check your order.
iv) A signature is an acceptance that you have received the whole order in good condition. Any shortages or damages must be reported to Asylum Entertainment immediately. Neither we nor the carrier can be held responsible for shortages or damages if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.
v) All damage and shortage claims must be filed with the carrier and therefore Asylum Entertainment are subject to the Carriers terms and conditions.
We cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing or broken.
AsylumEntertainment.co.uk offers a 3 month replacement or refund policy on all faulty products. Please notify us about faulty or incorrect goods ASAP so we can rectify the problem quickly for you. Once a Return has been submitted the customer accepts they will be responsible for all shipping and carriage charges. Returns will not be replaced if we feel the damage was caused by misuse or vandalism.
You have the right to cancel your order within 7 days for a full refund. Please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.
The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At AsylumEntertainment.co.uk we aim to refund you within 7 days.
Unfortunately, a refund cannot be issued until AsylumEntertainment.co.uk receives the goods in question. Don’t forget to ask for your FREE proof of postage at your post office.
How to return an item:
Contact us for a returns from, returns of unwanted goods and cancellations will be subject to a 20% re stocking fee.
This returns policy does not affect your statutory rights
Contact us at:
22 Trebarwith Crescent
Cornwall, TR7 1DX, UK
0800 488 01 08